Your rental includes 150 miles per day for in-state local reservations. 100/ miles per day when traveling out of state. Any additional miles are charged at $0.35 per mile or $0.50 per mile if you drive out of state or more than 250 miles from your rental location. 

There is a maximum allowance of 2,000 miles per month.

Our mileage policy may vary for interstate travel or business use. Please contact us for specific details related to your rental.

Yes, Wheelers delivers to most major airports and local locations of your choice. All Wheelers deliveries are done by a third party and are subject to additional fees and availability.  

We rent accessible vans by the day, week, weekend, and month. A minimum of one day may be required at select locations. The longer you rent the cheaper the base rate (restrictions apply). All reservations that include a holiday require a 3-day minimum rental. 

We offer a variety of accessible wheelchair van rentals to meet your mobility needs, including:

• Rear-entry Chrysler vans
• Side-entry Dodge Grand Caravans
• MV-1s 

These are available at most locations across the country. Availability determines which vehicle is assigned to you. Most of our vans are spring-loaded with manual doors. All of our wheelchair-accessible vans are ADA-compliant and designed to provide safe, reliable mobility. Because every customer’s physical needs and mobility equipment are unique, we encourage you to contact our friendly agents before booking. Our team is happy to walk through your specific needs and help you select the best available vehicle to ensure the most comfortable and supportive rental experience possible.

All renters are required to have full coverage insurance that covers rental vehicles. We do offer insurance through Sure Insurance. Protect yourself with rental insurance before embarking on your trip and get better coverage for a fraction of the cost. 

Learn more about the available insurance coverage or check insurance prices for your rental today.

Yes, Wheelers does allow one-way travel. However, minimums apply and a return fee may be applied. Please contact our office for further details.

At this time under NO circumstances are our vans allowed to leave the U.S. By doing so it may result in loss of deposit and other fees.

Wheelers rates vary based on location and time of year. However, our rates include daily, weekly, and monthly rates. Needing it only for a weekend? No problem! We have weekend rates to suit your needs too! We also price match guarantee! Make sure you get the best rate possible! Call our associates to hear all of the current promotions and pricing or simply click here to request a quote.

At Wheelers Accessible Van Rentals, we aim to be transparent about all fees associated with our rentals. Late and cleaning fees are only applied when necessary, such as when a vehicle is returned significantly overdue or filthy. We understand that circumstances are beyond your control, and we strive to be fair. However, these policies are in place to ensure that the next renter is not inconvenienced.

The return time is based on the renter’s request as specified in the contract. Please don’t hesitate to ask if you need clarification on any charges. For your records, we recommend taking photos of the vehicle upon pick up. If you’ve taken photos, text them to our reservation center at 623-776-8830. We value your feedback, so please contact our team if you feel we unfairly added fees to your rental.

We understand that sometimes plans change unexpectedly. While we try to adhere to the agreed-upon schedule and rates, unforeseen circumstances may require adjustments. 

If you need to make last-minute changes to your pickup/drop-off times or rates, please contact our customer service team immediately. We will work with you to find a solution that best meets your needs.

Our team may need to make adjustments as well. We will prioritize communication with you in the event of last-minute changes, and you will not experience late fees.

No, our vehicles are kept in their standard configuration for safety and compliance, and this option is not available at all locations. If you have specific accessibility needs, our team is happy to help you explore the best available options.

We truly understand how important hand controls can be for safe and comfortable driving. While we don’t currently offer hand controls due to our contactless rental model, which limits our ability to install and remove specialized equipment, we’re still here to support you. We are more than happy to point you toward a trusted company that specializes in hand control installation or help guide you to alternative options that may better meet your individual needs.

Yes, Wheelers requires a security deposit, which is authorized 24 – 48 hours prior to the rental. This authorization is used for incidentals such as damage, returning the vehicle dirty, accidents, or missing equipment. If any policies are not followed, the authorization amount will be captured.

Absolutely. Your safety and peace of mind are important to us. We offer 24/7 roadside assistance, 365 days a year, so help is always just a call away. A knowledgeable team member is always on call, and we immediately coordinate with trusted local service providers to support you and get you back on the road as quickly and smoothly as possible.

Our rentals are completely contactless, so there isn’t a lot attendant on site. To make it easy and convenient for the disability community to rent and get on the road, we provide detailed instructional videos to guide you through using the van and its equipment. Plus, our experienced customer service team is always available to answer any questions or address any concerns.

We designed our contactless model over 40 years to make renting quick, easy, and convenient for the disability community. We understand that waiting in long lines for pick-up or drop-off can be challenging, so our process is built to get you on the road as fast and smoothly as possible.

It’s simple! You can start your reservation online, call us at 800-456-1371 or 623-462-9488, or email Reservations@wheelersavr.com. Because everyone’s mobility and travel needs are unique, reservations aren’t confirmed until you speak with a live agent, ensuring you get the best van for
your needs.

All of our vans are ADA-compliant, but that doesn’t mean every wheelchair or scooter will fit perfectly. We understand that electric and manual wheelchairs and scooters come in many sizes, weights, modifications, and we cannot access your personal mobility equipment. We respect and honor the diverse needs of the disability community and provide videos, brochures upon request, and some guidance so you can make the best decision for your individual mobility needs.

No special license is needed beyond your standard driver’s license. Our vans handle like regular vehicles, but we encourage first-time drivers to review our instructional materials and familiarize themselves with the van before driving.

Our reservation center is open Monday–Friday, 8 AM–6 PM, and Saturday, 8 AM–6 PM. We are closed on Sundays and major holidays. Van pick-ups and drop-offs outside these hours are available by request. If you need an after-hours pick-up or drop-off, we’re happy to accommodate you—we place staff on standby to ensure your needs are met. An after-hours service fee applies to ensure our team is fairly compensated for providing this convenience.

Yes! We understand that things come up and plans can change, and you may cancel or modify your reservation at any time.

Local Pick-Up:

• Cancel greater than 2 full days before your reservation start date (by date, not start time) for a full refund.
• Cancel 2 full days or less before the start date and you’ll receive a credit of rental fees minus a $100 fee.

Delivery Reservations:

• Cancel greater than 3 full days before your reservation start date (by date, not start time) for a full refund.
• Cancel 3 full days or less before the start date and you’ll receive a credit of rental fees minus a $100 fee.

Major Holidays:

• Any reservation that includes a major holiday is non-cancellable, and no credit will be provided.

Modifications:
You may modify your reservation at any time. Changes made during the non-cancellation windows (2 full days or less for local pick-up, 3 full days or less for delivery) are considered a cancellation, and a credit may apply.

*Credits are valid for up to 1 year from the reservation start date at any corporate location.

Why we have this policy?
We know plans can change, and we want to make the process as fair as possible so that everyone in the disability community has a chance to rent the vehicle they need.

For over 40 years, Wheelers has been dedicated to making mobility easy, safe, and accessible for the disability community. We know how challenging travel can be with different needs and equipment, so we’ve built a system that is fast, convenient, and reliable. Every policy, vehicle, and service we offer is designed to empower independence, provide peace of mind, and ensure everyone has a fair chance to get on the road comfortably and safely.