Wheelers Accessible Van Rentals’ Customer Resources

General FAQ

What You'll Need

To rent a wheelchair van, you will need:

To be at least 23 years of age
Hold a valid US driver’s license
Be able to meet and provide proof of our required minimum coverage levels of collision and comprehensive auto insurance
Have a valid credit card

INSTRUCTIONS ON HOW TO RENT A WHEELERS VAN

It’s so easy. You can follow the website to get a quote and to make your reservation online, or you can give us a call at 800-456-1371 or 623-776-8830 and make your reservation for any of our locations nationwide. If you have a question or two and want to just get a quick answer, you can also email us at reservations@wheelersavr.com.

What’s your daily mileage policy?

150 free miles per day is included in your rental. Any overage is at .35 cents per extra mile or .50 cents a mile if going out of state or more than 250 miles away from your rental location. With a max of 2000 miles a month.

Do you deliver?

Yes, Wheelers delivers to most major airports and local locations of your choice. All Wheelers deliveries are done by a third party and are subject to additional fees and availability.

How Long Can I rent?

We rent by the day, week, weekend, and month. A minimum of one day may be required at select locations. The longer you rent the cheaper the base rate (restrictions apply). All reservations that include a holiday require a 3-day minimum rental.

What types of vans are available?

We supply Dodge Grand Caravans and MV-1s at most locations across the country – availability will determine which van is assigned to you. Should you have a preference, please call Wheelers at least a week before your rental to ensure we can accommodate your request.

Do you have insurance? Can I purchase Insurance?

All renters are required to have full coverage insurance that covers rental vehicles. We do offer liability waivers for additional coverage; however, we do not offer these waivers in the following states:

California, Massachusetts, New York, Nevada ,Texas.

All international customers are required to purchase both waivers.

Will an electric scooter fit in the vans?

Most standard electric scooters fit in both our MV-1 and Dodge models. However, it is the responsibility of the renter to ensure the van meets the requirements of their equipment. Dimensions of our vehicles can be provided upon request.

What is the cancellation policy?

You may cancel your reservation at any time.

Local Pick Up: When cancelling a local pick up reservation cancelling with more than 2 days prior to the start date all fees will be returned. Cancelling 2 days or less than the start date no refund is provided, but a credit* of rental fees minus $100.
Delivery Reservations: Cancelling more than 3 days prior to the start date of your reservation will result in a full refund of the rental fees. Cancelling 3 days or less will result in a credit* of rental fees minus a $100 fee.

Any Reservation that includes a Major Holiday is noncancellable and no credit will be provided for the reservation in its entirety.

*Credits are good up to 1 year from reservation start date at any corporate location.

How can I pay?

We accept Visa, MasterCard, Discover, and Amex. Payment is due at time of booking.

Can I take my Van One-Way?

Yes, Wheelers does allow one-way travel. However, minimums apply and a return fee may be applied. Please contact our office for further details.

Can I take my van outside of the U.S.?

At this time under NO circumstances are our vans allowed to leave the U.S. By doing so it may result in loss of deposit and other fees.

How much does it cost to rent a van?

Wheelers rates vary based on location and time of year. However, our rates include daily, weekly, and monthly rates. Needing it only for a weekend? No problem! We have weekend rates to suit your needs too! We also price match guarantee! Make sure you get the best rate possible! Call our associates to hear all of the current promotions and pricing or simply click here to request a quote.

Meet the Fleet

the van you’re renting

Ramp Operation

Wheelers vans are armed with either manual or automatic side entry wheelchair ramps. Understanding the operations of the vehicle ramp prior to your rental is crucial to ensuring a successful trip. Watch our how to video on ramp operation now.

Tie-Down Operation

First time renting an accessible van? Learn the ins and outs of our tie down operation
system in our instructional video here.

Operation of the Van

Wheelers vans can hold 4 to 5 passengers, not including a wheelchair, depending on the
model. Traveling with family? Contact Wheelers prior to your reservation to ensure you have the best van to meet your needs.

Check-In Items

Questions on what to do when you arrive at your rental location? Instructions will be
sent along with your rental confirmation to ensure a smooth, touchless, van pickup and
drop-off. Should you have additional questions, feel free to contact us.

Special Accomodations

Did you need special accommodations like a front passenger seat removed? Delivery or pick up to/from a location of your convenience?
Calling Wheelers at least 24 hours prior to your arrival will ensure all your expectations have been met.