Resources

General FAQ

What’s your daily mileage policy?

100 free miles per day is included in your rental. Any overage is at .35 cents per extra mile, or .50 cents a mile is going out of state or more then 250 miles away from your rental location.

Do you deliver?

Yes, Wheelers delivers to most major airports and local locations of your choice. All Wheelers deliveries are done by a third party and are subject to additional fees and availability.  

How Long Can I rent?

We rent by the day, week, and month. A minimum of one day may be required at select locations. The longer you rent the cheaper the base rate (restrictions apply). All reservations that include a holiday require a 3-day minimum rental. 

What types of vans are available?

We supply Dodge Grand Caravans and MV-1s at most locations across the country – availability will determine which van is assigned to you. Should you have a preference, please call Wheelers at least a week before your rental to ensure we can accommodate your request.

Do you have insurance? Can I purchase Insurance?

All renters are required to have full coverage insurance that covers rental vehicles. We do offer liability waivers for additional coverage; however, we do not offer these waivers in the following states:

California, Massachusetts, New York, Nevada ,Texas. 

All international customers are required to purchase both waivers.

Learn More

Will an electric scooter fit in the vans?

Most standard electric scooters fit in both our MV-1 and Dodge models. However, it is the responsibility of the renter to ensure the van meets the requirements of their equipment. Dimensions of our vehicles can be provided upon request.

What is the cancellation policy?

You may cancel your reservation at any time but a $100 cancelation fee will be applied. If you cancel with less than 3 days notice of the reservation, the rental is non-refundable. Reservations that include a Major Holiday are non-cancellable in its entirety. It is the responsibility of the renter to make sure the van will accommodate their needs. No refunds will be given for failure to do so.

How old do I have to be to drive?

The minimum age requirement to drive is 23 years of age.

How can I pay?

We accept Visa, MasterCard, Discover, and Amex. Payment is due at time of booking.

Meet the Fleet

the van you’re renting

Ramp Operation

Wheelers vans are armed with either manual or automatic side entry wheelchair ramps. Understanding the operations of the vehicle ramp prior to your rental is crucial to ensuring a successful trip. Watch our how to video on ramp operation now.

Tie-Down Operation

First time renting an accessible van? Learn the ins and outs of our tie down operation
system in our instructional video here.

Operation of the Van

Wheelers vans can hold 4 to 5 passengers, not including a wheelchair, depending on the
model. Traveling with family? Contact Wheelers prior to your reservation to ensure you have the best van to meet your needs. 

Check-In Items

Questions on what to do when you arrive at your rental location? Instructions will be
sent along with your rental confirmation to ensure a smooth, touchless, van pickup and
drop-off. Should you have additional questions, feel free to contact us.

Special Accomodations

Did you need special accommodations like a front passenger seat removed? Delivery or pick up to/from a location of your convenience?
Calling Wheelers at least 24 hours prior to your arrival will ensure all your expectations have been met.

Reserve your van today

Wheelers has locations throughout the united states 

Helpful Videos

Dodge Caravan Instructions

MV1 Instructions

Tie-Down & Seat Belt Instructions

Additional Resources 

Wheelchair Van Rentals Outside the US

Wheelabout Australia Accessible Van Rentals 

http://www.wheelabout.com 

Accessible Europe 

http://www.accessibleurope.com 

Rolling-Mobile Germany 

http://www.rolli-mobil.de

Travel Resources

AAA Top 20 Orlando Hotel Deals 

http://www.orlandoescape.com 

Accessible Florida Villas 

http://www.accessiblefloridavillas.com 

IBtraveling.com, Inc. – Search for wheelchair accessible hotel rooms 

http://www.ibtraveling.com 

Matching Houses 

http://www.matchinghouses.com 

ScootAround Inc. 

1-888-441-7575 

http://www.scootaround.com 

SeeMore Scenic Tours – Australia 

http://www.geocities.com/seemoretours 

Tranquil Adventures – Wheelchair Accessible Diving and Snorkeling 

http://www.tranquiladventures.com/accessible.html 

Wunago 

http://www.wunago.com

Wheelchair and Scooter Rentals

Looking to Book a Van for the Holidays?

Rentals for Christmas and New Year are filling up quick! Secure your van for the holidays today!