Wheelers Accessible Van Rentals’ Customer Resources

FAQs About Wheelchair Van Rentals

What do I need to rent a wheelchair van?

To rent a wheelchair van, you will need:

To be at least 23 years of age
Hold a valid US driver’s license
Be able to meet and provide proof of our required minimum coverage levels of collision and comprehensive auto insurance
Have a valid credit card

What are the instructions for how to rent a van?

It’s so easy. You can follow the website to get a quote and to make your reservation online, or you can give us a call at 800-456-1371 or 623-776-8830 and make your reservation for any of our locations nationwide. If you have a question or two and want to just get a quick answer, you can also email us at reservations@wheelersavr.com.

What’s your daily mileage policy?

Your rental includes 150 free miles per day. Any additional miles are charged at $0.35 per mile or $0.50 per mile if you drive out of state or more than 250 miles from your rental location.

There is a maximum allowance of 2,000 miles per month.

Our mileage policy may vary for interstate travel or business use. Please contact us for specific details related to your rental.

Do you deliver rental vans?

Yes, Wheelers delivers to most major airports and local locations of your choice. All Wheelers deliveries are done by a third party and are subject to additional fees and availability.

How Long Can I rent a handicap van?

We rent handicap accessible vans by the day, week, weekend, and month. A minimum of one day may be required at select locations. The longer you rent the cheaper the base rate (restrictions apply). All reservations that include a holiday require a 3-day minimum rental.

What types of wheelchair vans are available?

We offer a variety of accessible wheelchair van rentals to meet your mobility needs, including:

Rear-entry Chrysler vans
Dodge Grand Caravans
MV-1s

These are available at most locations across the country. Availability determines which vehicle is assigned to you. If you have a preference, please call Wheelers at least a week before your rental to ensure we can accommodate your request.

Do you have insurance? Can I purchase Insurance?

All renters are required to have full coverage insurance that covers rental vehicles. We do offer insurance through Sure Insurance. Protect yourself with rental insurance before embarking on your trip and get better coverage for a fraction of the cost.

Learn more about the available insurance coverage or check insurance prices for your rental today.

Will an electric scooter fit in the vans?

Most standard electric scooters fit in both our MV-1 and Dodge models. However, it is the responsibility of the renter to ensure the van meets the requirements of their equipment. Dimensions of our vehicles can be provided upon request.

What is the cancellation policy?

You may cancel your reservation at any time.

Local Pick Up: When cancelling a local pick up reservation cancelling with more than 2 days prior to the start date all fees will be returned. Cancelling 2 days or less than the start date no refund is provided, but a credit* of rental fees minus $100.
Delivery Reservations: Cancelling more than 3 days prior to the start date of your reservation will result in a full refund of the rental fees. Cancelling 3 days or less will result in a credit* of rental fees minus a $100 fee.

Any Reservation that includes a Major Holiday is noncancellable and no credit will be provided for the reservation in its entirety.

*Credits are good up to 1 year from reservation start date at any corporate location.

How can I pay?

We accept Visa, MasterCard, Discover, and Amex. Payment is due at time of booking.

Can I take my Van One-Way?

Yes, Wheelers does allow one-way travel. However, minimums apply and a return fee may be applied. Please contact our office for further details.

Can I take my van outside of the U.S.?

At this time under NO circumstances are our vans allowed to leave the U.S. By doing so it may result in loss of deposit and other fees.

How much does it cost to rent a van?

Wheelers rates vary based on location and time of year. However, our rates include daily, weekly, and monthly rates. Needing it only for a weekend? No problem! We have weekend rates to suit your needs too! We also price match guarantee! Make sure you get the best rate possible! Call our associates to hear all of the current promotions and pricing or simply click here to request a quote.

What if vans are parked too close upon pickup, making it hard to open the door or ramp?

At Wheelers Accessible Van Rentals, we understand that navigating pickup locations like an airport or UPS store can present challenges. Unfortunately, Wheelers doesn’t own the parking locations. However, we understand the need for parking accessibility and we do our best to ensure they are parked in an easily accessible location for wheelchair users.

We value your convenience and accessibility. If you foresee any challenges, please inform us in advance, and we’ll try to assist you remotely, such as arranging for van delivery. Your comfort and ease are our top priorities.

What if I’m having trouble reaching customer service by phone or email?

If you’re having trouble reaching us via phone, we’re here to help. Please try contacting us again, and if you continue to experience issues, please email us or submit a form submission with your contact information and a description of your concern. We are committed to prioritizing your inquiry.

Can you clarify fees, like late or cleaning fees?

At Wheelers Accessible Van Rentals, we aim to be transparent about all fees associated with our rentals. Late and cleaning fees are only applied when necessary, such as when a vehicle is returned significantly overdue or filthy. We understand that circumstances are beyond your control, and we strive to be fair. However, these policies are in place to ensure that the next renter is not inconvenienced.

The return time is based on the renter’s request as specified in the contract. Please don’t hesitate to ask if you need clarification on any charges. For your records, we recommend taking photos of the vehicle upon pick up. If you’ve taken photos, text them to our reservation center at 623-776-8830. We value your feedback, so please contact our team if you feel we unfairly added fees to your rental.

What if pickup/drop-off times or rates change last-minute?

We understand that sometimes plans change unexpectedly. While we try to adhere to the agreed-upon schedule and rates, unforeseen circumstances may require adjustments.

If you need to make last-minute changes to your pickup/drop-off times or rates, please contact our customer service team immediately. We will work with you to find a solution that best meets your needs.

Our team may need to make adjustments as well. We will prioritize communication with you in the event of last-minute changes, and you will not experience late fees.

How do you address customer concerns?

We take all feedback seriously and are committed to addressing any concerns promptly. Our customer support team can assist you with any issues or questions. Your satisfaction is our top priority, and we continually strive to improve our services based on customer feedback.

What if I encounter a problem with my rental wheelchair van?

If you experience any issues with your rental vehicle, please contact our customer support line immediately. We will work quickly to resolve the problem and ensure that your travel plans are maintained.

How can I provide feedback about my rental experience?

We welcome your feedback! You can provide feedback about your rental experience by completing our feedback form or contacting our customer support team directly after your rental period.

Can you remove the front passenger seat?

No, we do not offer the option to remove the front passenger seat from our rental vans.

Do your van rentals come with hand controls?

No, we do not provide hand controls due to extra liability. However, we can recommend companies that offer hand-control vehicles and point you in the right direction.

Does Wheelers require a security deposit?

Yes, Wheelers requires a security deposit, which is authorized 24 – 48 hours prior to the rental. This authorization is used for incidentals such as damage, returning the vehicle dirty, accidents, or missing equipment. If any policies are not followed, the authorization amount will be captured.

Have More Questions?

We are here to answer all your questions about buying or renting a wheelchair-accessible van. Give us a call or fill out this form to get the answers you need for peace of mind that you have access to safe, accessible, and affordable wheelchair van rentals.

independent.

Eliminate exposure to unknown drivers and crowded waiting rooms, simply book online and gain access to your own personal handicap van.

Accessible.

Drive on demand with our modified minivans located in neighborhoods, cities, and airports across the country.

Safe.

Enjoy the highest standards of care and cleanliness with our accessible vans purpose built for your safety and comfort.

Reserve online

Request A Quote

Meet the Fleet

the van you’re renting

Ramp Operation

Wheelers vans are armed with either manual or automatic side entry wheelchair ramps. Understanding the operations of the vehicle ramp prior to your rental is crucial to ensuring a successful trip. Watch our how to video on ramp operation now.

Tie-Down Operation

First time renting an accessible van? Learn the ins and outs of our tie down operation
system in our instructional video here.

Operation of the Van

Wheelers vans can hold 4 to 5 passengers, not including a wheelchair, depending on the
model. Traveling with family? Contact Wheelers prior to your reservation to ensure you have the best van to meet your needs.

Check-In Items

Questions on what to do when you arrive at your rental location? Instructions will be
sent along with your rental confirmation to ensure a smooth, touchless, van pickup and
drop-off. Should you have additional questions, feel free to contact us.

Special Accomodations

Did you need special accommodations? Delivery or pick up to/from a location of your convenience?
Calling Wheelers at least 24 hours prior to your arrival will ensure all your expectations have been met.